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Manual Contents
Talent Resources and Development
Associate Policies and Procedures
Learning and Development
Branded Products
Technology
Service Culture
Hotel Services
Check-in and Check-out
Signage
Hotel Facilities
Guest Rooms
Food and Beverage
Marketing, Sales and Catering
Reservation and Booking Channels
Marketing Program
Sales Team and Processes
Revenue Management
Rates Management
Revenue and Sales Audits
Sales and Marketing Business Plan
Marketing Statistics
Meetings and Events
Advertising and Promotion
Finance
Fire and Life Safety
Security and Crisis Management
Leisure and Fitness Facilities
Atana Directives
Downloads
Contact Details
Guest Service
Directives
Please follow the links below to get the directive. You can download and print the files from there.
the basics
Internal Communication
Internal Communication 2
Connecting Calls to Guestrooms
No Response & Engaged Lines
Leaving a Message
Assist Guest Find Telephone Number
GUEST RELATIONS
Handling Silent Booking
Screening Calls
Guest Locator
Wake Up Calls
Recording All Guest Requests
Request for Guestroom Maintenance
Request for Luggage Collection
Handling Restaurant Reservations
Connect Call to Internal Associate
Manual Operations of Communication
Trace Reports & Remark
Updationg Internal Phone Lists
EMEREGENCY SITUATIONS
Fighting Disturbance Emergency
Death, Suicide or Thread of Suicide
Emergency Call
Power Failure Emergency
Medical Emergency
Flood Emergency
Robbery Emergency
Hostage Situation Emergency
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